Method of Delivery
The majority of items are shipped via UPS, but for larger items we might use specialized freight carriers. Also, we may ship items to Alaska and Hawaii via USPS.
Free shipping available on all orders over $99 -- including Alaska and Hawaii. We will use the least expensive shipping option -- which may include the United States Postal Service.
Canada, Mexico and International
Please email firstname.lastname@example.org if you would like to save shipping dollars and have your items shipped via the United States Postal Service. The buyer is responsible for all duty taxes.
Ground – If your order is placed M-F, before 1 P.M. CST, your order will usually leave our facility the same day you order it. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 78212
IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
*We are not responsible for UPS’ performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf with UPS.
We currently are in the process of setting up our international shipping rates. Please email us for a direct quote at email@example.com if you would like to reduce your shipping cost by using the United States Postal Service.
We want you to be happy with your order! If you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price less shipping fees.There are NO RESTOCKING FEES! We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
You can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.