Monday -Friday 9:00 a.m. – 6:00 p.m. Central Time
Tel: 877.274.9834 Email: firstname.lastname@example.org.
If you have questions about styles or sizing, we welcome you to contact us at 877.274.9834.
Texas residents will be charged a 8.125% sales tax (sorry!).
We want you to be happy with your order! If you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees.There are NO RESTOCKING FEES! We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
You can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.
We understand that you need to find the best price possible and we can offer you our Price Match option on almost any item. We do reserve the right to decline to match a price.
In order to qualify for a price match consideration, the following conditions and rules must be met:
If your request for a price match meets all the above guidelines, feel free to give us a call and we’ll let you know if we can match the price!
Method of Delivery
The majority of items are shipped via UPS, but for larger items we might use specialized freight carriers. Also, we may ship items to Alaska and Hawaii via USPS.
Free shipping available on all orders -- including Alaska and Hawaii. We will use the least expensive shipping option -- which may include the United States Postal Service.
Ground – If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the same day you order it. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 78212
IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
*We are not responsible for UPS’ performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf with UPS.
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at our website as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the Bongo Checkout button.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our website, proceed to Checkout.
5. Enter your new US address supplied by Bongo as both your BILLING & SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method — No Exceptions.
7. Choose your shipping method and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order via online chat or email.
If you have any questions, please feel free to give us a call. We’ll be glad to assist you.